Services

CRM Consultancy:	Explore the ways in which we can help you to develop your CRM strategy and provide you with the right tools....
Training:	Learn about our fun, interactive training sessions designed to help your team learn new tools and techniques...
Product Development:	Discover how we can help if you require specialist tools or bespoke processes to deliver business excellence...
Technical Support:	Take comfort in our non-technical (if required!) and easy to understand support of your strategies and tools...

(Click on each title to read more)

CRM Consultancy
Client Relationship Management It takes an average 7 communiques to convert a prospect to a client... It costs at least 5x more to win a new customer than to keep an existing one... 80% of your business comes from 20% of your customers... With the right tools you can achieve greater success without using up any more time or resources. Get your systems working for you whilst you work on your business. Using a CRM system can help by providing:		Systemise your business processes - work smarter Enterprise Views works with you - and your team - to analyse your current business practices. Those that work well already may benefit from streamlining to speed them up. We can help devise and develop new processes, drawing from experience with a number of SMEs in different industries. We will always create a project plan specifically for you, but this plan may include any of the following:
automated processes to speed up communication and increase frequency campaign management targeted marketing initiatives leads analysis opportunity management sales tracking and pipeline reporting		a one-off review to identify your needs and the best application to do the job analysis of the entire process from prospect to customer and beyond practical advice on best practice tools to standardise and streamline key business processes methods to identify trends, as well as to measure success training and support an on-going review programme to ensure your systems match your strategies
Planning for franchise? If you have a successful business, franchising can be a very effective way of growing. You use your existing business model as a blueprint for expansion. But instead of setting up and running new outlets yourself, you find independent investors (franchisees) who finance and manage their businesses themselves, but pay you fees for the right to use your blueprint. To franchise your business you need to provide an operations manual (the blueprint) that shows franchisees how to replicate your success. It gives detailed information on all the key activities and how to carry them out. Enterprise Views can help you to analyse your business and put the manual together. We have partnered with a specialist franchise consultancy that provide their knowledge, mentoring spirit and commitment to your success.

(back to top)

Training

We provide training on an individual or group basis, tailored to reflect your business needs. Our informal, friendly and hands on approach ensures that trainees get practical tuition taught by a qualified tutor.

training manual

The key to a successful CRM implementation is the enthusiasm and ability of staff to work with it. Inevitably, change breeds
discomfort, and it is our job to put your staff at ease, giving them all the knowledge and support they need to embrace their
new working practices.

We also provide a less structured 'workshop' environment, when a department or business needs to ascertain which
processes and practices should be developed and which should be dropped. Your work force will have (often strong) views
about this and relevant evidence, and it is imperative that you involve them in change in order to gain their motivation.

(back to top)

Product Development

We believe that standard functionality should be used for precisely that: the standard parts of your business such as contact, activity, marketing and opportunity management. But your core business processes - the methodologies that make you different and set you apart from the competition - often need something more if you are to maintain that edge.

Enterprise Views uses the latest technology to create fully integrated and simple-to-use plug-ins for GoldMine (see Products for more details). We already have a number of unique applications installed at client sites. In addition we are currently producing some generic products for use by any GoldMine client - we'll be launching those soon! Talk to us about your needs and how we can help you.

(back to top)

Technical Support
Once your systems and strategies are implemented, there will be times when you need some additional support - to learn a new task, to change existing configuration, to fix a problem or to incorporate some new functionality. Enterprise Views provides live support directly to your PC, using secure screen-sharing technology to enable us to easily view and remotely control your computer during a support session. We regularly undertake one-to-one training using this method.
We offer 'by the minute' support which means that we can respond immediately to your urgent call and you only pay for the time we spend on that session. We also provide unlimited email support to our clients, and of course, telephone support where applicable. Use this LINK if you are joining a support session with us now.

(back to top)

Home . About Us . Services . Products . News . Contact Us