I accumulated 10 years experience delivering operational management and skills to a range of businesses including:
- Commonwealth Games Federation (created and managed the first dedicated office for this charitable organisation)
- the media and communication skills training dept of a London PR agency
- the London office of a family-owned manufacturing company with overseas offices
I then got involved with CRM implementation for a live-in care provider based in Kent. I developed the organisation's CRM application to fit their key business processes including client acquisition, staff recruitment, care planning management, HR and board level management information.
I widened my CRM experience when I was invited to join a leading southeast CRM consultancy where I delivered consultancy, technical support and training for a wide range of clients including BUPA, Lloyds Bank, Nomura Bank, CABE, HCA Hospitals.
I created and have worked under the e-vu brand since 2007 and during that time have built up a client base of which I am very proud, providing CRM strategy and implementations through practical guidance and friendly support.
I provide some consultancy services to application providers on a regular basis, and this gives me access to large and small organisations, those new to CRM and those refining and developing their strategies and tools. However, I am not tied to any CRM application provider nor do I receive any commission on CRM applications I recommend to clients. I bring a pragmatic and realistic approach to CRM implementation which delivers.
It is my belief that all organisations need to consider their customer service, and organise themselves to be effective and efficient. There are a wide range of tools and tricks to help them - but navigating the choices can be off putting and that is where I can add real value.